The Purple Iris family wants you to be fully informed about how we do business so you can shop with confidence knowing that your satisfaction is of the utmost importance to us. So we have developed a comprehensive set of policies to answer any questions you may have.

Our policies are accessible via the Policies tab at the top of the shop's home page as well as within listings. Of course, if you don't find the answers you're looking for, please do not hesitate to contact Nicole.

We sure do! Shipping is calculated at checkout, so you should be accurately charged. However, with the way the system is set up to fit multiple items in a package (or packages), there may need to be an adjustment, which would most likely be in your favor.

Our customers have always had positive things to say about how fast we ship and how well their item was packed. That's because we take extra special care when shipping all of our items, fragile or not, and aim to get packages out the same or next business day.

We use peanuts, bubble wrap, packing paper...whatever it takes to ensure your item arrives in the condition that it was sent. We have no control over how a package is handled once it leaves our hands, but we can certainly prepare it for its journey to your doorstep.

You sure can! We provide this service as a courtesy to our customers, but do require that PayPal and Etsy invoices show the shipping address. This is for our own protection and our ability to serve you in a timely manner in case a problem arises during shipment.

Both PayPal and Etsy provide the option to add alternate shipping addresses within your account settings. If you need assistance, feel free to contact Nicole for detailed instructions.

We aim to provide detailed item descriptions and policies so customers can make a fully informed decision prior to purchase. So, if we have overlooked something, please do not hesitate to ask via Etsy's messaging system or by calling Nicole toll-free at (866) 548-2064.

Our business hours are Mon-Fri, 10a-6p, and Sat, 10a-2p (Central). We typically respond to emails within 24 hours or less and, if Nicole happens to be unavailable by phone, you can leave a detailed message and she will get back to you at the earliest possibility.